Number and underlying philosophy of the President to provide the service in the Hotel Ritz-Carlton、For still providing high quality services、But referring to a variety of industries and attract the attention。Ritz-Carlton President、The Horst Schultz、Asked what was the secret of the success of the Ritz-Carlton、Take one card from his breast pocket、Always replied.。 "This is no secret。このクレド・カードが全てだよ」 ＜クレド＞ リッツ・カールトン・ホテルは お客様への心のこもったおもてなしと 快適さを提供することを もっとも大切な使命とこころえています。 We、Staying warm、くつろいだ そして洗練された雰囲気を 常にお楽しみいただくために 最高のパーソナル・サービスと施設を 提供することをお約束します。 What is your experienced at Ritz-Carlton、 It's、Meet the sense of comfort、 満ち足りた幸福感 そしてお客様が言葉にされない 願望やニーズを先読みしておこたえする サービスの心です。 "Only this much? "And I think it is、It's been handed down from the Ritz-Carlton hotel company was born in 1984,。The Ritz-Carlton employees、Rather than relying on manual and ad hoc are given freedom to service。It has numerous "Ritz-Carlton mystique (and impress customers、Passed in house service) "said that has been produced。It is also、It consists of common principles underlying。The staff of the Ritz-Carlton、This credo was written four folded small laminated cards should always carry。This card table "credo", "employee engagement" "motto"three steps of service"、Is it called behind the Ritz-Carlton basic principles。Collectively this、The staff of the Ritz-Carlton is called 'gold standard'。In this part "employee engagement" that is a very important part and feel。 ＜従業員の約束＞ リッツ・カールトンでは お客様へお約束したサービスを 提供する上で、紳士・淑女こそが もっとも大切な資源です。…（続く） もちろん、Is here "ladies and gentlemen" with employees.。For the first time employees treat company、Should be able to treat important employees。If it says oppositely、Employee fun、But not working、Your fun、You can't make it feel good.。Most managers may be too little to downplay this point.。How can a manager who cannot satisfy his employees satisfy his customers?。At the Ritz-Carlton、As a prerequisite for the service that employees should provide to customers,、companies are、they're defining what they promise。But、give a certain amount of decision right ($2000)、that a service with a degree of freedom can be。Also、Welcome new employees even among employees、encouraged to celebrate the anniversary、are going aggressively。If you don't usually show hospitality by celebrating the anniversary of your family and colleagues,、It comes from the idea that what to do when you put your customers in front of you doesn't come out at a moment.。Before you think about making a sale、First of all, from the ground hardening。One's own、and income commensurate with the company's instruments、It's like only a sales pitch.。 ザ・リッツ・カールトン東京 〒107-6245 東京都港区赤坂9-7-1 東京ミッドタウン TEL：03-3423-8000 http://www.ritzcarlton.com/ja/Properties/Tokyo/...
