Number and underlying philosophy of the President to provide the service in the Hotel Ritz-Carlton、For still providing high quality services、But referring to a variety of industries and attract the attention。Ritz-Carlton President、The Horst Schultz、Asked what was the secret of the success of the Ritz-Carlton、Take one card from his breast pocket、Always replied.。
"This is no secret。Cred card is everything! "
< Cred > Ritz Carlton Hotel is no surprise and most important mission to provide comfort and hospitality to your heart。 We、Staying warm、Relaxed and committed to providing the best personal service and facilities to enjoy sophisticated atmosphere at all times。 What is your experienced at Ritz-Carlton、 It's、Meet the sense of comfort、 Services to meet the needs and desires into words without fulfilling happiness and your heart。
"Only this much? "And I think it is、It's been handed down from the Ritz-Carlton hotel company was born in 1984,。The Ritz-Carlton employees、Rather than relying on manual and ad hoc are given freedom to service。It has numerous "Ritz-Carlton mystique (and impress customers、Passed in house service) "said that has been produced。It is also、It consists of common principles underlying。The staff of the Ritz-Carlton、This credo was written four folded small laminated cards should always carry。This card table "credo", "employee engagement" "motto"three steps of service"、Is it called behind the Ritz-Carlton basic principles。Collectively this、The staff of the Ritz-Carlton is called 'gold standard'。In this part "employee engagement" that is a very important part and feel。
To provide service to your promised < employee engagement > Ritz-Carlton、Ladies and gentlemen, is the most important resource。... (Continued)
Of course、Is here "ladies and gentlemen" with employees.。For the first time employees treat company、Should be able to treat important employees。If it says oppositely、Employee fun、But not working、Your fun、You can't make it feel good.。Most managers may be too little to downplay this point.。How can a manager who cannot satisfy his employees satisfy his customers?。At the Ritz-Carlton、As a prerequisite for the service that employees should provide to customers,、companies are、they're defining what they promise。But、give a certain amount of decision right ($2000)、that a service with a degree of freedom can be。Also、Welcome new employees even among employees、encouraged to celebrate the anniversary、are going aggressively。If you don't usually show hospitality by celebrating the anniversary of your family and colleagues,、It comes from the idea that what to do when you put your customers in front of you doesn't come out at a moment.。Before you think about making a sale、First of all, from the ground hardening。One's own、and income commensurate with the company's instruments、It's like only a sales pitch.。
The Ritz-Carlton, Tokyo
Yubinbango107-6245 Akasaka, Minato-ku, Tokyo 9-7-1 Tokyo Midtown
TEL：03-3423-8000
http://www.ritzcarlton.com/ja/Properties/Tokyo/
